As soon as you can, just email firstname.lastname@example.org to cancel an order. Please note that we are unable to cancel your order once it has shipped. If you wish to return an item, please go to the return center and complete the process.
We can edit your order as long as it has not yet been processed or packaged. We recommend that you let us know about any changes as soon as possible. We’re not able to add items to an existing order. If you’d like to add more items, place a new order and provide us with both order numbers; our team will merge them before shipping.
If your order has not yet shipped, email us at email@example.com with the new address and order number and we can adjust it for you. If the order has already been shipped or delivered, we’re not able to adjust the address.
Once your order is confirmed and fulfilled, you will receive an email with tracking number. If you have not received items that you purchased over 5 business days, please email us at firstname.lastname@example.org.
Yes. As we are shipping delicate fine jewelry, we want to make sure your package arrives to you safely, and the correct recipient is receiving the items. If you won’t be home to sign for your package, we are happy to send it to your office instead, or remove the signature requirement- just reach out to email@example.com and we can change it!
Please note: If we remove the signature requirement, we unfortunately can’t assist in the event the package is lost or stolen in transit.
If you have owned your piece for a while and decided to revamp your jewelry wardrobe, simply return it to us for a credit equal to 30% of the original purchase price. This credit will be applied to your account to be used towards any future purchase. To start a return process, please go to the Return Center and follow the instructions. We suggest using express or priority mail, or FedEx. Shipping costs and insurance are senders' responsibility.
We are completely committed to only using diamonds (and, for that matter, any raw materials) from sources that are certifiably conflict-free throughout the supply chain. We’re also going far beyond that to insist that our suppliers practice the highest levels of social, environmental and human rights responsibility.
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