Help Center

Orders & Payments

How long does it take for my order to be processed?

Can I cancel my order?

Can I edit my order or update my shipping address once my order is placed?

Is my purchase covered by a warranty?

How can I check the status of my order?

Shipping & Returns

How much does shipping cost?

How long does shipping take?

Do you require a signature upon delivery?

How do I return a purchased item?

Trade Program

How do I trade my purchased jewelry with store credit?

How do I redeem store credit?

Jewelry

What materials are Alexa Rose's pieces crafted from?

Are your diamonds conflict-free?